Contact Us

This page explains how to get in touch with the editorial team behind Non Gamstop Casinos, what we can realistically help with, and — just as importantly — where to go when your question is really for a casino, a regulator or a support organisation rather than a review site.

We are an independent publisher. We do not run casinos, hold player funds, process withdrawals or have access to anyone's account. If you contact us about a blocked withdrawal or a bonus that did not credit, we can point you to the right complaints route, but we cannot release money or overturn a decision. Knowing that up front usually saves a lot of time.

What to send us, and what to send elsewhere

How to write to us so we can actually help

Short messages with specifics get answered properly. Vague ones tend to go back and forth for days. When you write, include:

1. The casino name exactly as it appears on the site, and the page on genevahealth.co.uk you were reading.
2. What you expected and what happened instead — one or two sentences is fine.
3. The date the issue occurred, written as DD/MM/YYYY.
4. Amounts in pounds sterling, or the currency the account was actually held in if it was not GBP.
5. Whether you have already contacted the casino, and what it said.

Please do not send us passwords, full card numbers, copies of your passport or driving licence, or anything else a casino asked you for during verification. We never need it, and you should not email that material to anyone who has not formally requested it through a secure channel.

Our commercial relationships, stated plainly

Non Gamstop Casinos earns commission when a reader follows a link to a casino and opens an account. That is how the site is funded. It does not buy a position in our rankings, it does not soften a review, and we say so on every page that carries a commercial link — including this one. If you think a rating looks generous, write to us and say why. We would rather revise a page than defend it.

Contacting the casinos we cover

Most enquiries about money, accounts or bonuses have to start with the operator. The brands below are the highest rated in our current top list, and each one is reached through its own site — live chat where offered, otherwise email. We have no back channel into any of them.

Betmica

Our top-rated pick, and the one readers write to us about most, largely because of the size of its headline offer: a 570% welcome bonus up to £5,700 plus 270 free spins. Treat that figure as a ceiling, not an expectation — a percentage that large almost always carries a matching wagering requirement, a maximum bet while the bonus is active, an expiry window and a cap on what you can withdraw from bonus funds. Read those four terms before depositing, because they decide whether the offer is worth anything to you. Limitation: a headline this aggressive tends to be the hardest to clear, and readers who deposit expecting the full £5,700 to be attainable are usually disappointed.

Kikibet

Second in our list, with 350% up to £5,555 and 300 free spins for new players. The structure is more conventional than Betmica's and the sterling denomination is helpful — it means no conversion spread on a GBP debit card deposit, provided the account itself is held in pounds. Check that at signup rather than assuming it. Limitation: free-spin packages this size are normally released in daily tranches on named slots, and any winnings usually carry their own wagering requirement separate from the deposit match.

Betninja

Also rated 9.9, but built differently: a flat £1,000 bonus and 100 free spins for all new players rather than a percentage multiplier. Flat offers are easier to read — you can work out the wagering in your head — and they suit smaller deposits better than a 500%-plus match, which only pays off if you fund the account heavily. Limitation: the ceiling is lower than several sites below it in our list, so a player who genuinely intends to deposit large amounts will get less matched here.

Comparing the rest of the list

The remaining sites we rank sit in the same broad territory, differing mainly in currency and offer shape. This is the headline detail only — the qualifying terms are in each review.

Ratings here are our own editorial scores, not customer review averages. Where an offer is quoted in euros or dollars, a UK player funding the account from a sterling card or bank account will usually meet a conversion charge somewhere — either from the operator, the payment processor or the card issuer. Ask before you deposit; it is a reasonable question and support should answer it.

Money questions we are asked constantly

Nothing on this site costs you anything to read. The cost sits at the casino end, and it comes in more forms than the deposit itself.

• Minimum deposits — typically modest, but a large percentage bonus often has its own higher qualifying minimum. Depositing below it forfeits the offer.
• Debit cards — the standard UK method. Credit cards are banned for gambling in Great Britain, so a card that is declined may simply be the wrong type.
• E-wallets and PayPal — availability varies site by site, and PayPal in particular is not universal at offshore casinos. Verify it on the cashier page rather than from a marketing list. Some bonuses exclude e-wallet deposits entirely.
• Bank transfers — slower in both directions, but usually the method with the highest limits.
• Cryptocurrency — accepted at some of the sites we cover, with fast settlement but exchange-rate exposure and no chargeback route.
• Fees and conversion — the casino may charge nothing while your bank still applies a non-sterling transaction fee. Both are real costs.

On the way out, expect identity verification before a first withdrawal, and source-of-funds checks on larger ones. Daily, weekly or monthly withdrawal limits are normal, and a big win may be paid in instalments. Processing times quoted by operators are advertised targets, not results we have measured.

What these sites actually offer

Beyond the welcome offer, the libraries at the casinos in our list generally break down into slots — including progressive jackpot titles, with RTP and volatility stated by the software provider — table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. Most run properly on a phone browser without a separate app. Alongside the casino, several operators run a sportsbook covering pre-match and in-play markets, accumulators, bet builders, cash-out and esports, often on a shared wallet with the casino. Sports free bets usually carry minimum qualifying odds, so a short-priced selection may not trigger the offer. One wallet across two products also means casino bonus terms and sportsbook terms can interact in ways worth reading first. CoinPoker's headline sits in poker rather than slots, which makes it a different proposition from the rest of the list.

Eligibility, licensing and where to take a complaint

You must be 18 or over. Casinos without a UK Gambling Commission licence are not covered by GAMSTOP, the free self-exclusion scheme for Great Britain, and they are not bound by Commission rules on deposit limits, advertising or dispute resolution. Many hold overseas licences — Curaçao is common — and the protections attached to those regimes are weaker than the British equivalent. Accepting UK customers is not the same as being authorised to serve them, and that distinction matters if something goes wrong: your complaint route is the operator first, then whichever overseas body licenses it, with no recourse to the UK regulator.

If you registered with GAMSTOP, the exclusion runs for the six-month, one-year or five-year period you chose and cannot be lifted early. Gambling while excluded is a sign worth taking seriously. Blocking software and bank-level gambling blocks add a further layer, and GamCare offers free, confidential support via the National Gambling Helpline. Our responsible gambling guidance sets out the practical options, and the terms governing use of this site explain the limits of what we publish. Gambling is entertainment paid for out of money you can afford to lose — never a way to make an income or fix a shortfall.

Response times and corrections policy

We read everything sent to the editorial inbox, though we cannot promise a reply to every message. Correction requests are prioritised: if you tell us a bonus term has changed or a payment method is no longer offered, we check it against the operator's own published terms and update the page, noting when it was last verified. Pages on genevahealth.co.uk carry an update date for that reason. Our current top-list information was last checked on 26/09/2026.

If you would rather understand our process before writing, the page explaining who we are and how we rate covers the criteria behind every score. Otherwise, send us the specifics and we will do what we can with them.